Article - Статья

Purchase returns

The procedure for returning goods is regulated by Article 26.1 of the Federal Law «On Protection of Consumer Rights».

• The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods — within seven days;
• The return of a good quality product is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved;
• The consumer does not have the right to refuse a product of proper quality, having individually defined properties, if the specified product can be used exclusively by the person purchasing it;
• If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer submits the relevant demand;

Cancellation of the service

The consumer’s right to terminate the service agreement is regulated by Article 32 of the Federal Law «On Protection of Consumer Rights»:

• The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a part of the price in proportion to the part of the qualitatively rendered service before receiving a notice of termination of the specified contract and reimbursing the contractor for the costs incurred by him up to that moment in order to fulfill the contract, if they are not included in the specified part of the price services;

• The consumer, upon detection of deficiencies in the service provided, has the right, at his choice, to demand:

  • gratuitous elimination of deficiencies;
  • a corresponding reduction in price;
  • reimbursement of expenses incurred by him to eliminate deficiencies on his own or by third parties;
• The consumer has the right to make claims related to defects in the service provided if they are discovered during the warranty period, and in its absence within a reasonable time, within two years from the date of acceptance of the service rendered;
• The contractor is responsible for the shortcomings of the service for which the warranty period is not established, if the consumer proves that they arose before it was accepted by him or for reasons that arose before that moment;